Terms and Conditions of Sale (T&C)
Effective as of April 1, 2026
1. Purpose
These General Terms and Conditions of Sale govern the contractual relationship between Marie Mouton – Les Maisons de Mons (hereinafter “the Service Provider”) and any individual or legal entity making a reservation (hereinafter “the Customer”).
These Terms and Conditions apply to all reservations made through the website www.maisons-mons.com or any other booking channel for all services offered:
- Vacation rentals of furnished tourist accommodations,
- Bed-and-breakfast accommodations,
- Vacations,
- Language and immersion programs (accommodation combined with educational or cultural activities).
2. Nature of the services
The services offered constitute temporary lodging services governed by the Tourism Code and, where applicable, the regulations governing bed-and-breakfast accommodations.
Depending on the package, stays may include:
- Vacation rental accommodations,
- Breakfast (at a bed-and-breakfast), in a vacation rental,
- Tourist activities,
- Language or cultural activities (immersion programs, classes, workshops, or language exchanges).
The services are strictly limited to temporary use and may not be used as a primary residence.
3. Description of accommodations and services
Accommodations (furnished vacation rentals or bed-and-breakfasts) are intended for transient guests.
The descriptions (photos, square footage, amenities, capacity, and included services) are provided for informational purposes only and are subject to change without affecting the essential quality of the booked service.
4. Reservation
The reservation becomes firm and final after:
- Acceptance of these Terms and Conditions,
- Payment for the stay and/or services related to activities,
- Written confirmation from the Service Provider (via email or the booking platform).
The Service Provider reserves the right to refuse any reservation in the event of unavailability, non-compliance with the terms of service, or breach of the contractual terms.
5. Price
Prices are listed in euros, including all taxes (TTC), unless otherwise stated.
They include only the services explicitly listed in the booked package.
Any applicable tourist taxes are charged as an additional fee and are the responsibility of the Customer.
6. Payment Terms
Payment can be made by credit card, bank transfer, or any other method offered at the time of booking.
The total amount is due upon confirmation of the reservation, unless otherwise specified.
The reservation is not considered final until full payment has been received.
Access to the service will not be granted in the event of non-payment.
7. Security deposit
A security deposit is required before entering the premises.
The amount may be refunded or held, depending on the payment method used and the terms specified at the time of booking.
It will be refunded after your stay, subject to an inspection of the property, minus any costs for damage, missing items, or repairs; as well as additional cleaning fees if the accommodation is not returned in satisfactory condition.
8. Arrival and Departure
Unless the Service Provider has given prior written consent:
- Check-in: from 4:00 PM to 8:00 PM
- Check-out: before 10 a.m.
The Customer is responsible for planning their travel itinerary, taking into account unforeseen circumstances (traffic, transportation, weather, and potential delays).
Outside of scheduled hours, you can gain access on your own (using the key box), following the instructions provided.
Any delays or exceeding of scheduled times may result in additional charges or rescheduling of access.
9. Cancellation
All reservations are final and non-refundable.
No refunds will be issued in the event of cancellation, regardless of the reason.
In the event of a no-show, early departure, or shortened stay, the full amount remains due.
Customers are encouraged to purchase personal insurance that covers cancellation risks.
10. Use of the premises
The Customer agrees to:
- Please respect the facilities and equipment,
- Do not exceed the maximum capacity,
- Be considerate of your neighbors,
- Do not sublet,
- Follow the rules and regulations.
Unauthorized parties and events are strictly prohibited. Pets are not allowed.
11. Language and sightseeing trips
As part of language or immersion programs, the activities offered are designed to be educational, cultural, or tourist-oriented.
They do not constitute a degree or certificate program as defined by the Education Code.
The Service Provider reserves the right to modify the content of the activities based on organizational circumstances or the participants.
12. Bed and Breakfast
When the service falls under the bed-and-breakfast regulations:
- Reception services are provided on a limited, personalized basis,
- Breakfast may be included,
- The services are provided in accordance with applicable laws and regulations.
13. Liability
The Service Provider shall not be held liable for any damage resulting from the Customer’s misuse of the premises.
The Guest is responsible for any damage caused during their stay. Any damage will be billed to the Guest based on the actual cost of repair or replacement.
14. Insurance
The Guest must have vacation liability insurance. Proof of coverage may be required before entering the premises.
15. Force Majeure
The Service Provider shall not be held liable in the event of cancellation or inability to perform due to a force majeure event (natural disaster, fire, administrative decision, etc.) that prevents the trip from taking place (Article 1218 of the Civil Code).
17. Personal Information
The data collected is used solely for the purpose of managing reservations.
In accordance with the GDPR, the Customer has the right to access, correct, and delete their data by contacting: info@maisons-mons.com
18. Disputes
These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable resolution will be sought as a matter of priority. Failing that, jurisdiction is assigned to the competent French courts.
19. Acceptance
Any reservation implies full and unconditional acceptance of these Terms and Conditions.
20. Consumer Mediation
In accordance with the provisions of the Consumer Code, users who qualify as consumers may use a consumer mediation service free of charge to resolve a dispute amicably.
If a dispute with the business cannot be resolved, the consumer may contact the following mediator:
Competent Consumer Ombudsman:
Médiation Tourisme et Voyage (MTV)
P.O. Box 80 303
75823 Paris Cedex 17 – France
info@mtv.travel
https://www.mtv.travel
Online Dispute Resolution (European ODR Platform)
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform for consumers:
21. Disputes
In the event of a dispute, and in the absence of an amicable settlement or recourse to mediation, the competent French courts shall have exclusive jurisdiction to hear the dispute, unless otherwise required by mandatory law.
